酒店英文客人道歉信范文(通用4篇)
道歉，漢語詞語，拼音dàoqiàn，意思是為不適當或有危害的言行承認不是的主要方式，承認使人委屈或?qū)θ藷o禮，同時表示遺憾，給予補償，以禮節(jié)或者行動征得對方的理解和原諒。下面是小編精心整理的酒店英文客人道歉信范文(通用4篇)，僅供參考，大家一起來看看吧。
酒店英文客人道歉信篇1
尊敬的賓客：
歡迎您光臨本酒店，酒店對此表示十分的`感謝。由于酒店新近開業(yè)，在各項服務(wù)及裝修中有不足之處望您多給予諒解，由此對您帶來不便，向您表示最誠摯的歉意。
您給予我們的意見：
我們深諳以客為尊的品牌理念，也正是您的評論，讓我們看到了服務(wù)質(zhì)量上的疏漏，再次謝謝您的意見，我們也會在將來的管理培訓(xùn)中提高并加強相應(yīng)的業(yè)務(wù)流程。
衷心期待著您的再次蒞臨。
祝您及家人：
身體健康
萬事如意
此致
敬禮!
道歉人：xx-x
時間：xx-xx年xx月xx日
酒店英文客人道歉信篇2
尊敬的孫女士：
您好!
首先十分感謝您入住中信井岡山會議中心酒店，同時我們也對5月10日早上發(fā)生的事情感到萬分地抱歉!此次的問題，我們酒店很重視，酒店總經(jīng)理與相關(guān)部門和當事的員工進行了談話，要求培訓(xùn)到位。在此因為我們工作的失誤給您帶來的不便向您鄭重地致以深切的歉意!由于本酒店員工溝通不到位，使您有了非常不愉快的入住經(jīng)歷，我誠懇地希望您相信，我們絕對不允許員工如此對待像您這樣尊貴的客人。當然，我們也希望在您方便的時候，再次入住我們酒店，我非常希望能當面對您表達歉意。
祝您身體健康!萬事如意!
前廳部
20xx年5月10日
酒店英文客人道歉信篇3
我親愛的王先生：
歡迎來到XX酒店。您的到來讓全體員工倍感榮幸！
你一直是酒店的VIP，努力為你對酒店的接待和服務(wù)做到最好，希望每次入住都能給你留下美好的回憶。我們很抱歉這次忘記給你送早餐券了。是酒店服務(wù)的粗心給你帶來了這樣的VIP。感謝您的批評和指正，以便我們能夠改進并繼續(xù)為您提供更完善的服務(wù)。
XX酒店是省內(nèi)著名的五星級酒店，曾獲中國酒店業(yè)最高獎& mdash& mdash& ldquo金星獎& rdquo，遍布全國各地的連鎖店，讓你可以有XX人的服務(wù)陪伴你無處不在。為您這樣的尊貴客人提供服務(wù)是我們莫大的榮幸，您的舒適是我們最大的工作目標！
酒店加強了員工對貴賓的認識。以后去西餐廳吃飯的時候，只要寫明你的名字，服務(wù)員就會帶你去預(yù)定的座位吃飯。如果您有任何服務(wù)需求，請隨時聯(lián)系副經(jīng)理（內(nèi)線：25），我們隨時恭候您的訂單！
此敬
敬禮
xxx
20xx年xx月xx日
酒店英文客人道歉信篇4
Dear Mr. Shu
I would like to thank you for choosing the China World Hotel for your recently stay.
On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper.
during your stay with us on 01- 08th Nov.
As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.
My apologize once again and thank you for taking time to bring this matter to our attention.
We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake.
Should you have any inquiries, please feel free to contact me.
Kind and best regards.
Alfred Zhuang
Front Office Manager.
Letter 4 ( Complain about service Attitude )
Dear Mr. Li
It has been brought to my attention that upon checking in at China World Hotel on Jun 2,
Your experience was one of difficulty.
I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.
Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.
Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.
Sincerely,
Alfred Zhuang
Front Office Manager